The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Determine terms and conditions of settlement
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Non-routine aspects of the claim are determined and evaluated in light of the policy wording and the general policy of the organisation Completed |
Evidence:
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Organisation claims procedures for non-routine/complex claims are followed where required Completed |
Evidence:
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Settlement terms are determined according to policy wording, legislation, organisation operating procedures and codes of practice, taking into account the non-routine aspects of the claim Completed |
Evidence:
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Type and level of variation to standard claims settlement is identified in order to establish type of negotiation or mediation that may be required and to ensure logical, persuasive and technically correct claims interpretations can be applied Completed |
Evidence:
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Negotiate and communicate settlement terms
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Terms and conditions of settlement offer are promptly advised to client and/or relevant party, according to claims procedures Completed |
Evidence:
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Response by client and/or relevant party to terms of settlement offer is considered to assess whether adjustment is required Completed |
Evidence:
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Settlement terms are negotiated where required to reach mutual agreement, to meet obligations and to minimise unnecessary loss to the organisation Completed |
Evidence:
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Negotiated settlements are supported with suitable documentation that clearly states agreements reached Completed |
Evidence:
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Terms of settlement offer are modified as necessary and client and/or relevant party advised promptly Completed |
Evidence:
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Document liability decisions
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Decisions are clearly communicated to the relevant parties in a manner required by the legislation, operating procedures and codes of practice Completed |
Evidence:
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Decisions are documented in such a way as to determine the basis on which the decision was reached and all the evidence/information that was considered Completed |
Evidence:
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Any aspects of the claim relevant to policy wording and general organisation policy are communicated to relevant personnel Completed |
Evidence:
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Finalise settlement
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Once settlement is reached, final payments are made in the required timeframe Completed |
Evidence:
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Settlement release is obtained from client and/or third party, as applicable Completed |
Evidence:
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Discharge is obtained to ensure any potential for further liability is eliminated Completed |
Evidence:
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Identify any required changes to policy or procedures
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Circumstances of claim are documented for consideration in portfolio review Completed |
Evidence:
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Changes to policy and procedures are instigated to minimise further loss in similar circumstances, if appropriate Completed |
Evidence:
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Report findings and update records
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Actions, procedures and outcomes are documented and recorded promptly and accurately Completed |
Evidence:
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Stakeholders are provided with accurate and timely advice regarding the claim settlement Completed |
Evidence:
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Finalised claims files are stored and maintained according to organisation policy and legislative requirements and codes of practice, as applicable Completed |
Evidence:
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